Confidence in the Workplace & Dealing with Customers
Duration: 20 hours
Summary
This informal course aims to boost your personal confidence and self-awareness in everyday situations and prepare you for employment in customer service. Why do we sometimes lack confidence? Learn how to make positive changes and encourage self-awareness. You will gain the confidence to develop your customer service skills, appreciate first impressions, how to improve your communication skills and interact with customers.
Outcomes
On the course learners will undertake a wide range of tasks and challenges including:
- Identify a situation when you feel confident and how you acted in that situation
- Give an example of where you lack confidence and how you can overcome it
- Identify social situations which you find uncomfortable & say why
- How to deal with feeling stressed?
- Be able to give examples of good practice in customer service
- List reasons why good customer service is important for an organisation
- How poor customer service can affect customers
- State why it is important to make a good first impression to customers
- Identify different ways of communicating with customers
- State why it is important to maintain customer confidentiality
- Explain why it is important to respect the needs of customers from different cultures and background
Progression
Upskill further with an IT course, or a functional skills course in maths or English. Gain work experience or volunteer in a local charity shop or local public service.
Other information
Entry requirements
- No previous experience needed but a willingness to join in some group activities
Qualification
- Level 1 Award in Progression: Planning for a new confident you
Award organisation
- n/a
What you will need
- Notebook and pen
How we will support you
- Financial support application
- Laptop loan can be arranged if required
Book your place now!
Email: info@rflearn.co.uk
Telephone: 0300 456 2050
Alternatively fill in our Course Enquiry form: CLICK HERE
