Certificate in Retail: Level 2

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Summary

This course will prepare you for employment in the retail sector and covers the many important aspects of good practice in retail and customer service. Through a variety of tasks, investigations, and activities, you will create a portfolio of evidence from a wide range of subjects such as good customer service skills, consumer law, health and safety, retail selling skills, product knowledge and the importance of teamwork. Your individual investigations and group work will enable you to develop your retail knowledge, practical skills and understand the relevant laws required for a successful career in the retail sector. The course will be delivered online through Microsoft Teams one day a week.

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Outcomes

Through a variety of tasks and activities, you will:

• Identify what good customer service is in the retail sector
• Learn how to communicate successfully with customers
• Know how to respond to customer queries and complaints
• Understand the selling model and how sales are closed
• Understand the importance of effective teamwork
• Appreciate the importance of product knowledge
• Learn about employment rights and responsibilities
• Consider health and safety and what actions to take in an emergency
• Investigate retail consumer law and how customers are protected
• Understand the importance of stock control, receipt, and storage

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Progression

Following on from the successful completion of the course, you will be able to:

• Apply for a range of jobs in retail
• An apprenticeship
• Further study at Level 3

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Book your place now!

Email: info@rflearn.co.uk
Telephone: 0300 456 2050

Alternatively fill in our Course Enquiry form: CLICK HERE