Confidence in the Workplace & Dealing with Customers

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Summary

This informal course aims to boost your personal confidence and self-awareness in everyday situations and prepare you for employment in customer service. Why do we sometimes lack confidence? Learn how to make positive changes and encourage self-awareness. You will gain the confidence to develop your customer service skills, appreciate first impressions, how to improve your communication skills and interact with customers.

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Outcomes

On the course learners will undertake a wide range of tasks and challenges including:

• Identify a situation when you feel confident and how you acted in that situation
• Give an example of where you lack confidence and how you can overcome it
• Identify social situations which you find uncomfortable & say why
• How to deal with feeling stressed?
• Be able to give examples of good practice in customer service
• List reasons why good customer service is important for an organisation
• How poor customer service can affect customers
• State why it is important to make a good first impression to customers
• Identify different ways of communicating with customers
• State why it is important to maintain customer confidentiality
• Explain why it is important to respect the needs of customers from different cultures and background

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Progression

Upskill further with an IT course, or a functional skills course in maths or English. Gain work experience or volunteer in a local charity shop or local public service.

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Book your place now!

Email: info@rflearn.co.uk
Telephone: 0300 456 2050

Alternatively fill in our Course Enquiry form: CLICK HERE