Skills for Working as a Business Administrator

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Summary

On this 10 week course you will learn the essential skills required to start a career in business administration and retail. You will complete multiple units to achieve the Gateway level 1 certificate, including, digital marketing, customer service skills and communication skills for work.

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Outcomes

During this course, you will be building a portfolio of evidence covering various areas of Business, Administration and Retail. Some of those areas that you will cover are as follows:

• Working in Business & Retail
  • Explore job roles for specific business and retail positions
  • Identify the key working practices in business and retail
  • Begin to plan your own future journey into a business or retail job
• Customer Service Skills
  • Explore what good customer service looks like and the consequences of not providing it
  • Respond to real-life customer queries in a Realise Futures Learning Centre to practice your own customer service skills
  • Practice completing various customer service-based tasks in a real-life office environment
• Digital Marketing
  • Explore how to prepare a product for digital marketing, including selecting images and writing a product description
  • Look into why social media sites are used to promote products and the benefits of doing so
  • How to prepare a promotional email to be sent out to customers
  • Hear from a guest speaker working directly within digital marketing
• Assembly and Presentation of Visual Merchandising Displays
  • Identify why visual merchandising is important, considering current in-store displays which you think work, or not
  • Create promotional displays and assist with the presentation, display and positioning of your work

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Progression

• Retail (Level 1)
• Digital Skills for the Office (Level 1)
• SAGE courses

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Book your place now!

Email: info@rflearn.co.uk
Telephone: 0300 456 2050

Alternatively fill in our Course Enquiry form: CLICK HERE